Refunds & Returns Policy

Returns

1. We do not accept returns for change of mind.  So please take the time to read through the description, and measurements of the item/s you're wanting before purchase.
2. If you receive a damaged item, please contact us within 12 hours of delivery to get further instructions for return/refund.
3. Do not return any items until you have received instructions from our support team.

Refunds

1. On receipt and approval of your return, a refund is processed within 7 days. Shipping costs aren’t refunded.
2. If you receive a defective item, notify us within 7 days to be eligible for a refund/return. 

Restocking Fees

1. Certain items incur a 10% restocking fee deducted from the refund. This applies even if the return is made before the item’s receipt.

Other Points

1. Our policy may change without prior notice.
2. Items not meeting our policy might be declined and sent back at your expense.
3. Use traceable postage for returns. We’re not accountable for non-traceable returns that don't reach us.

Questions? Reach out:
Phone: +61 1300 000000
Email: info@roomli.com.au
Address: PO Box 7 Sarina QLD 4737