Refunds & Returns Policy

Refunds & Returns Policy

We do not accept returns for change of mind.  Please take time to carefully review the product description, measurements and images before purchasing.

If you receive a damaged item, please contact us within 12 hours of delivery where possible so we can promptly report the damage to our supplier and arrange the appropriate next steps.

Please provide photographs of the damaged item, packaging and shipping label where applicable.

If you receive a defective or faulty item, please contact us within 7 days of delivery where possible so we can assess the issue and work with our supplier to resolve it. 

Please do not return any items until you have received instructions from our support team

Refunds

Once a return has been received and approved, your refund will generally be processed within 7 days.

Refunds will generally be made to the original payment method.

Where a product is faulty, defective, or damaged, your rights under the Australian Consumer Law apply and the appropriate remedy will depend on the circumstances.

Restocking Fees

Where Roomli agrees to accept a return for reasons other than fault or issue covered by the Australian Consumer Law, a restocking fee may apply to certain products.  Any applicable fee will be communicated before the return is accepted.

No restocking fee will apply where a remedy is required under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy affects your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions? Reach out:
Email: info@roomli.com.au
Address: PO Box 7 Sarina QLD 4737